Trading conditions for fleurecph.com

Wax Invest ApS
Haugstrupvej 4
7173 Vonge
CVR: 42281743

Payment

Fleure ApS accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Vaks Invest ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.

Delivery

The delivery time for your order is 1-3 working days.

Delivery area: We only deliver goods within Denmark.

Vaks Invest ApS ships goods with the following: GLS - Private, GLS - Pakkeshop

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of withdrawal must be sent to fleurecph@gmail.com for which the standard cancellation form must be completed and sent with (cf. the form at the bottom of the trading conditions).

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Vaks Invest ApS to assess the condition of the goods.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Vaks Invest ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Vaks Invest ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Wax Invest ApS
Haugstrupvej 4
7173

Complaints are accepted does not if these are sent on cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Vaks Invest ApS , we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Vaks Invest ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Vaks Invest ApS has access to the information that is registered about you.

The data controller in Vaks Invest ApS is: Cecilie Andersen.

We do not store and transmit customer information encrypted.

As registered with Vaks Invest ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to fleurecph@gmail.com .

Cookies
At www.fleurecph.com, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy .

Log statistics
We use log statistics on www.fleurecph.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing Fleure ApS ' website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options

In the event of a complaint, our e-mail address must be stated: fleurecph@gmail.com as well as the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu

Standard cancellation form