1. You send your goods back to us with a package label.
2. You will receive an email about a full refund if the item is unused.
3. You receive the money in your bank account in which you made the purchase (takes up to five business days).
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If there are traces of use (e.g. make-up stains or similar) it is considered used and of reduced value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to fleurecph.com to assess the condition of the item.